1. Cancellation Prior to Insured Dispatch
Customers may cancel any workstation or hardware order free of penalty as long as the order status remains in Payment Verification, Confirmed, or Processing (prior to package handover to armored logistics).
2. Manual UPI Reversal Protocols
Because DevStudio payments are verified directly on our commercial banking ledger, approved refunds are remitted directly back to the original source bank account / VPA used during transfer.
- Reversal Processing Window: Approved refunds are initiated by our Treasury Desk within 24 to 48 business hours.
- Interbank Settlement: Funds reflect in your destination account within 3 to 5 banking days (depending on your bank's IMPS/UPI clearing cycle).
- Zero Surcharge Deduction: 100% of the invoiced purchase amount is returned with zero hidden cancellation deductions.
3. Rejected Payment Workflow
If a manual payment submission is rejected by the audit desk (e.g. invalid UTR reference or incorrect transferred amount), no funds have been credited to our ledger. If debited from your account via UPI switch timeout, the amount auto-reverses via NPCI banking protocols within 24–48 hours without merchant intervention.
4. Initiating a Refund Request
To initiate a formal cancellation or refund, contact our Financial Concierge Desk at payments@devstudio.store quoting your Order Reference (e.g. DS10042) and Payment Reference (e.g. PAY-20260914-1001).